IT Service Manager - Luxury Cruise Liner (3-Month Rotational Overseas Work)
TAX-FREE | Living Expenses Covered When Working Away
Join a world-class luxury cruise liner as an IT Service Manager, overseeing IT service delivery, stakeholder engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard.
Why Join?
* All living expenses covered while working overseas
* Opportunity to travel the world while advancing your IT leadership career
* Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner
Key Responsibilities:
* Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew.
* Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring alignment with business needs.
* IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive innovation.
* Leadership & Team Management: Mentor and manage onboard IT support staff, fostering a culture of excellence, continuous learning, and proactive problem-solving.
* Incident & Problem Management: Ensure swift resolution of IT issues through structured processes, clear escalation paths, and robust service management frameworks.
* Compliance & Security: Ensure IT operations comply with maritime regulations, cybersecurity policies, and data protection standards.
Qualifications & Requirements:
* 5+ years of experience in IT service management, IT operations, or technology leadership roles
* ITIL Certification required (experience implementing ITIL best practices preferred)
* Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences
* Proven experience managing IT support teams, vendors, and service contracts
* Expertise in enterprise IT infrastructure, including Servers, networks, and end-user computing (EUC)
* Hospitality, cruise, or travel industry experience preferred
* Marine Training (STCW) or willingness to complete it before starting work
Work Environment:
Lead IT service management onboard a luxury cruise liner, ensuring seamless technology operations across multiple locations.
Work in a fast-paced, customer-facing environment, collaborating with diverse international teams.
Adapt to varying time zones and operational needs while maintaining high service standards.
If you are a strategic IT leader with a passion for service excellence, stakeholder management, and global operations, this is your opportunity to take your career to the next level while exploring the world
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