Customer Services Agent
Maternity Cover Contract
9 month maternity cover working Monday to Friday 9am - 5.30pm with Hybrid working 3 days required in the office.
Are you an experienced Customer Service or Telesales agent looking for an immediate start?
We are recruiting for a Maternity Leave Cover Contract for 9 months with the possibility of extension.
You will:
* Maintain strong relationships with assigned accounts, proactively engaging with customers to maximise sales and profit potential.
* Make required outbound calls daily to build relationships with customers.
* Keep customer records up to date on inhouse CRM system
* Reactivate lost accounts and monitor customer spending to identify potential declines.
* Achieve a high level of accuracy on all orders, upselling and cross-selling to increase order size and value.
* Meet or exceed sales, gross profit, lost call, and territory growth targets as set by the Line Manager.
* Process orders and enquiries.
* Record and update the customer database with relevant information, ensuring all records are accessible and up to date.
* Ensure accurate and timely reporting of all activities.
* Maintain a positive work atmosphere by being receptive to new ideas and supporting team members.
* Communicate with customers in a professional manner, both written and verbal.
Require...