Overview
Retail Security Operations Manager role at Mitie Cleaning & Hygiene Services. Hours: 45 hrs per week – Monday to Friday (flexibility required as hours vary with a rotational duty management roster). Location: South West, M5 region Leominster - Cornwall. Salary: £40,411.56 + company car & fuel card, holiday and other benefits. Mitie are recruiting to oversee the branch and business plan, ensuring the division delivers to agreed objectives/targets.
Our Operations Manager will be responsible for the day-to-day operational running of the branch through effective management of staff and customers, working closely with the Regional Management Team to deliver excellent customer service, employee satisfaction and timely completion of business-related tasks, while supporting regional operational growth plans.
Responsibilities
* Oversee the branch and business plan to ensure delivery against objectives/targets.
* Manage the day-to-day operational running of the branch through effective management of staff and customers.
* Work closely with the Regional Management Team to provide excellent customer service and employee satisfaction; ensure timely completion of business-related tasks.
* Support and develop regional operational growth plans.
* Ensure employee welfare checks are completed.
* Assist with monthly branch-based business reporting.
* Recruit, motivate and train all employees operating out of the branch to ensure correct manning and optimal resource profiles.
* Manage customer requirements through provision of visit reports where required.
* Conduct and monitor staff appraisals of direct reports; set clear objectives, provide development and ensure succession plans are in place.
* Build, maintain and manage positive relationships with stakeholders.
* Act as Duty Manager for the manned guarding business in the branch on a rota basis with other Operational Managers.
Qualifications
* Full clean driving licence
* Front line SIA licence
* At least 2 years security industry experience
* Financially aware
* Good interpersonal skills
* Proven experience in problem solving
* Strong people management skills
Benefits
* Market-leading benefits platform including flexible lifestyle benefits
* Virtual GP and family health options
* Salary Finance for earned pay access
* Options to purchase extra holidays
* MiDeals high street discounts and cycle-to-work scheme
* Life cover up to four times salary
* Enhanced pension contributions, save-as-you-earn, and Mitie Matching Share Plan
* Mitie Stars recognition with monthly prizes and a potential £10,000 yearly prize
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