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About
Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance and a further Security Check (SC) clearance. This process includes verification of identity, right to work in the UK, employment, financial and family history plus a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 5 years to meet SC eligibility requirements.
Purpose
We are looking for an IT Operations Specialist to join our team and provide excellent IT Support for TVS on the LCST Team Leidos contract. As an IT Operations Specialist at TVS Supply Chain Solutions, you will apply proven analytical and problem-solving skills to support our internal Customers and Colleagues across various IT Hardware and Software. You will be responsible for implementing application upgrades and supporting IT projects, maintaining a secure and high-availability infrastructure, servers, and networks through monitoring, support, and optimization. A proactive, can-do attitude is essential.
Main Duties & Responsibilities
1. Provide excellent customer service
2. Manage and execute application upgrades as part of BAU and change requests
3. Become an SME in selected applications, creating and communicating process documents
4. Ensure high performance, availability, and security of IT Infrastructure and Applications
5. Analyze, diagnose, and resolve issues in real-time, providing end-to-end problem resolution
6. Escalate issues appropriately to 3rd Line support
7. Manage faults reported to third-party suppliers, maintaining communication updates
8. Assist with procurement and configuration of hardware
9. Promote IT best practices and increase user community knowledge
10. Provide remote and onsite assistance
Knowledge, Skills, Qualifications And Experience
* Strong communication skills, written and verbal
* Excellent problem-solving skills
* Ability to work independently with good organizational skills
* Exceptional customer service skills
* Understanding of Service and Network infrastructures
* Office 365 administration and training experience
* Windows 10/11 Desktop Support
* Mobile support for Android and Apple devices
* Microsoft Azure and SharePoint experience
* Windows Server experience
* AWS experience (desirable)
Benefits
We offer excellent career progression and a professional environment for skill development, including:
* Competitive salary and pension scheme with life assurance
* 25 days holiday plus 8 statutory bank holidays
* Holiday buy-back scheme (additional days available)
* Employee Assistance Programme for wellness support
* Employee referral scheme with rewards
* Cycle to work scheme
* Professional memberships and study sponsorship
* Training opportunities
Additional Information
Work is hybrid remote in Bristol BS16 7FD. Schedule: Monday to Friday. Candidates should have experience as Head of IT Operations or Systems Administrator. Fluency in English required.
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