Support Worker (Assistant Resident Coach)
Salary: £23,000 – £26,000 – dependent on experience
Permanent, Fulltime
37hrs a week including approximately 1 in 4 weekends.
Mixed Shift Patterns 7am-3pm, 11am-7pm, 9.30-5.30pm
Full clean driving licence and access to your own vehicle for work purposes required.
Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Support Worker to join a growing company.
Purpose: Support Worker
Responsibilities: Support Worker
1. Comprehensive delivery of the service to residents.
2. Work in a psychologically informed way, coaching residents in a person-centred way.
3. Working collaboratively with the Resident Coaching Team to support each other to ensure that residents always receive a consistent standard of positive attitude and appropriate behaviour in the delivery of the service.
4. Carry out holistic assessments of new residents following referrals, devise and implement support plans and risk management plans.
5. Carry out daily recordings to evidence the support given and ensure the internal system reflects any changes relating to the resident.
6. Efficiently liaise with other professionals when needed such as social workers, solicitors, translators, police and education providers.
7. Conduct daily coaching sessions.
8. Support all residents on-site and manage your own case load of clients by organising and conducting coaching sessions, attending professionals’ meetings, making referrals to external agencies if needed and offering person-centred support.
9. Think creatively and practically to deliver the best possible support.
10. Provide assistance relating to benefit claims and personal contribution charges.
11. Support residents to learn independent life skills to enable a successful, planned move-on into the community.
12. Participate in reflective practice sessions with the team with regards to supporting residents with complex needs.
13. Utilise knowledge, skills and experience to recognise difficult or challenging resident situations and use appropriate skills to support colleagues to influence and bring about positive change to the residents’ behaviour.
14. Ensure residents are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to participate in service improvements.
15. Attending networking and partnership meetings to gain support and ideas from external organisations.
16. Understand and follow policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures.
17. Take responsibility for undertaking the appropriate level of Disclosure and Barring Service (DBS) check every 3 years, updating your manager of any changes in your status.
Skills / Experience – Support Worker
18. Working with vulnerable people
19. Awareness/understanding of social issues such as homelessness, well-being, support services, affordability
20. Psychological insight
21. Diversity/equalities
22. Empathy
23. Personal resilience
24. Listening skills
25. Excellent communicator – building trust
26. Creative thinker, problem solver
27. Confident decision maker
28. Self-motivated/accountable
29. Self-management/collaboration with others
30. Planning skills
31. Excellent literacy
32. Good IT literacy, digitally inclusive
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