Connect it Utility Services (CIUS) is a leading provider of multi-utility solutions across the UK, delivering a wide variety of infrastructure contracts, connections for new build housing developments, electrical network frameworks, electric vehicle charging hubs, and streetlighting works. We’re known for our collaborative approach, technical expertise, and commitment to excellence - building the infrastructure that powers communities.
Are you passionate about building strong client relationships and driving business growth?
We’re looking for a dynamic Client Account Manager to join our team and help shape the future of multi-utility services.
In this pivotal role, you’ll be the trusted face of CIUS for a portfolio of existing clients, ensuring their needs are met with professionalism, efficiency, and a deep understanding of our service offerings. You’ll be instrumental in driving client satisfaction, supporting project delivery, and successfully unlocking opportunities for growth.
Responsibilities
* Building, managing and maintaining strong relationships with a portfolio of clients to ensure long-term success.
* Managing client relationships and handling change - 200+ clients / 300+ £MM projects.
* Recognising growth opportunities, collaborating with Business Development Managers and Estimating Team to expand existing client accounts, delivering added value for CIUS.
* Develop a thorough understanding of the client’s position, including land banks.
* Maintaining excellent client relations and coordinating project initiation.
* Attend client meetings (in-person and remote), including sales and onboarding, technical and delivery.
* Manage client and stakeholder expectations in line with project schedules, seeking to mitigate risks or delays early.
* Assisting in the development of processes and communications to establish excellence.
* Collaborate across departments to align processes and enhance overall client experience.
* Challenging the status quo to improve efficiency and profitability.
Qualifications
* Degree educated or equivalent relevant experience.
* Minimum 3 years’ experience of Account Management in a relatable industry.
* Proven ability to positively contribute in a fast-paced environment.
* Ability to effectively communicate with external and internal stakeholders from Director to entry-level support roles.
* Proactive, client focused, relationship driven and results oriented.
* Commercially minded, creative thinking and problem-solving aptitude.
* Strong written, oral and presentation skills.
* Able to work independently and collaborate with teams, keeping a focus on customer experience and business deliverables.
Additional:
* Preferred previous experience aligning to or alongside construction, multi utilities, housing developments or EV Charging.
* Use of CRM systems, e.g. Salesforce.
Connect it is an equal opportunities employer, and we value diversity and promote equality across our business. We welcome applications from all sections of society and are always happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
By submitting your application for this position, you are authorising your personal information to be treated in accordance with GDPR. All information submitted to us in relation to your application will be stored confidentially and will only be used in accordance with the Connect it Privacy Policy