Develop Greater London, England, United Kingdom
Base pay range
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This position sits within a fast‑paced MSP Project Delivery team, responsible for understanding client requirements, shaping and scoping solutions, and delivering projects that meet expectations while maintaining a focus on quality and commercial viability. Although we work with a standardised set of solutions, the diversity of our client base means exposure to a broad range of technologies and vendor ecosystems. We actively encourage engineers to propose improvements, contribute to automation initiatives, and introduce new ideas that enhance our service offering.
Key Responsibilities
* Serve as a technical resource throughout the full lifecycle of both internal and customer projects — including solution design, implementation, testing (system and user acceptance), documentation, and final handover.
* Review and approve planned installations, upgrades and change requests when required. Ensure appropriate implementation, test, and contingency plans are in place and that new changes do not compromise existing systems.
* Provide regular progress updates to Project Managers and relevant stakeholders.
* Produce high-quality technical documentation such as design specifications, plans, proposals, handover materials and training guides.
* Support the sales team with technical pre‑sales activities, including preparing proposals and delivering presentations to prospects and customers.
* Review sales proposals where requested, ensuring technical accuracy, alignment with internal standards, and appropriateness of the recommended solution.
* Recommend robust, cost‑effective software, hardware, and communication components, ensuring risks and potential failure impacts are clearly assessed.
* Suggest emerging or relevant technologies to senior technical leadership for evaluation.
* Maintain an up‑to‑date understanding of the full solution and product portfolio.
* Obtain and maintain relevant vendor certifications as agreed with the Technical Lead.
* Adhere to internal change‑control processes.
* Accurately record all billable time within the designated PSA system.
* Conduct technical audits of client environments and prepare corresponding reports and recommendations.
* Act as a technical mentor for colleagues, particularly junior team members, contributing to their development.
Technical Skills & Experience
Required
* Strong experience with virtualisation technologies, particularly VMware (VCP ideal).
* Hands‑on experience migrating workloads to cloud environments including Microsoft 365 and Azure.
* Solid understanding of Microsoft cloud security tools such as MFA, Intune, compliance/security features and email security.
* Broad Microsoft infrastructure knowledge: Windows Server (2008–2022), Active Directory, DNS, DHCP, SQL, server upgrades/migrations.
* Strong networking fundamentals — routing, VPNs, and experience deploying hardware across various vendors.
* Proven experience with backup technologies, disaster recovery processes and bare‑metal restores.
* Deep understanding of Microsoft 365 (e.g., email migrations, Intune deployments, AIP, Azure AD Join, AD Connect, SharePoint Online, DLP, MDM).
* Strong troubleshooting abilities and root‑cause analysis skills.
* Exposure to additional cloud platforms (AWS, Google Cloud).
* Experience with remote desktop technologies such as VDI, AVD, Citrix or Terminal Services.
* Knowledge of storage technologies (iSCSI, SAN, NAS).
* Scripting experience, preferably PowerShell.
* Networking certifications (CCNA, Network+).
* Experience with automation tools such as Ansible, Puppet or Salt.
* Understanding of cloud‑based telephony (Teams, 3CX, etc.).
* Good working knowledge of Linux.
Person Specification
* Passionate about delivering high‑quality project outcomes for clients.
* Strong verbal and written communication skills, with excellent written English.
* Ability to work well under pressure and meet tight deadlines.
* Capable of producing clear, structured technical project plans.
* Able to act as a technical escalation point across multiple technologies.
* Confident engaging with stakeholders at all organisational levels.
* Strong organisational and time‑management skills.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
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