Salary: £26,000 - 27,500 per year Requirements: Experience in IT support or service desk roles Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server) Good understanding of PC hardware and basic networking Experience with ticketing systems (desirable) Relevant certifications (CompTIA, MCP) are a bonus Excellent communication and customer service skills Proactive, hands-on approach Strong multitasking and prioritisation abilities Willingness to learn and develop Responsibilities: Deliver 1st/2nd line support via phone, email, and in person Manage and resolve support tickets, escalating when needed Install, configure, and maintain laptops, desktops, Macs, and software Troubleshoot hardware, software, and mobile device issues Maintain IT asset records and equipment storage Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS Assist with IT projects, system upgrades, and office moves Technologies: Active Directory Hardware Support Microsoft 365 Mobile Windows Office 365 More: Were looking for a proactive IT Support Analyst to provide high-quality technical support across our business in Lancashire. Youll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly. We offer a range of benefits including life insurance, a cashback healthcare plan, retail and high street discounts, and additional enhanced benefits with service. If youre passionate about delivering great IT support and want to join a growing team, wed love to hear from you. We welcome applicants from all backgrounds. last updated 16 week of 2026