Job Description
We are seeking a dedicated and detail-oriented Service Coordinator for a full-time, permanent role based on-site in Aston. In this role, you will play a crucial role in ensuring the smooth operation of services by managing schedules, coordinating with clients and maintaining accurate records. This position requires strong organisational skills, excellent communication abilities and strong administrational skills.
Working hours are 830am to 5pm Monday to Thursday and 830am to 430pm on Fridays.
Role Responsibilities
* Coordinate service schedules and appointments for clients, ensuring timely delivery of services.
* Manage incoming calls, responding to client enquiries with professionalism and courtesy.
* Perform clerical duties including data entry, filing, and maintaining organised records.
* Organise installations for customers
* Organise team of internal and external engineers jobs
* Invoicing of Engineer jobs.
* Customer support.
Candidate Specification
* Previous experience in a service co-ordinator or similar role.
* Strong data entry skills with good attention to detail.
* Excellent phone etiquette and interpersonal skills for effective communication with clients and colleagues.
* Proficiency in using computerised systems, including sage applications.
* Strong organisational skills with the ability to manage multiple tasks simultaneously.
* A proactive approach to problem-solving and a willingness to learn new systems as needed.
* Experience in dealing with a team of engineers.
Job Type: Permanent