Portfolio Specialist – (6-month fixed-term contract)
Location: Kings Hill, West Malling
Job Description:
Join SearchFlow, a dynamic and fast-growing company, as a Portfolio Specialist. We value passion, ambition, collaboration, and innovation. We are market leaders in conveyancing products and services, expanding into new sectors, offering excellent opportunities for motivated individuals. We also promote a positive work environment with social and team-building events.
We offer:
* 25 days’ holiday plus 5 days unpaid leave
* Cycle to Work scheme
* Focus on training and career development
The Opportunity:
This role is a hybrid sales and service position within the SearchFlow Sales Team. The 6-month FTC focuses on supporting customers throughout their project lifecycle, from mapping to submission.
Responsibilities:
* Support customers through project lifecycle, ensuring SLAs and performance standards are met, including mapping, quotations, query support, resolution, and post-completion activities.
* Qualify incoming project requests, tailoring product and pricing offerings to maximize revenue based on customer and project needs.
* Communicate with customers via email, calls, and occasionally face-to-face meetings.
* Manage project pipelines effectively, update Salesforce and communicate progress to the team.
* Maintain detailed records of activities within Salesforce and Back Office systems.
* Collaborate with customers and internal teams to improve processes and services based on feedback.
About You:
You are a driven, ambitious individual with excellent customer service and persuasive skills, eager to develop a career in sales while enjoying customer interactions. Your communication skills are exceptional, and you thrive working towards targets.
You will also have/be:
* Confident in person and over the phone
* Organized and methodical
* High attention to detail, capable of handling large projects accurately
* Team-oriented and resilient in a dynamic environment
* Comfortable with challenges and providing constructive feedback
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