Customer Service & Home Delivery Coordinator
Location: Banbury
Salary: Up to 27k
Contract: Permanent / Full‑Time
Are you passionate about delivering exceptional customer service and keeping operations running smoothly? We’re supporting a growing business that is looking for a confident, organised, and proactive Customer Service & Home Delivery Coordinator to join their team.
This role is perfect for someone who enjoys problem‑solving, communicating with customers, and working collaboratively across different departments.
What You’ll Be Doing
* Providing a high level of customer service via email and telephone
* Managing and processing home delivery orders accurately
* Liaising with internal teams, warehouses, retailers, and delivery carriers
* Responding promptly to customer enquiries and transport‑related queries
* Handling delivery issues, failures, and general service questions
* Investigating customer complaints and resolving them efficiently
* Escalating complex issues to the Line Manager when required
* Supporting the Consumer Service Team Leader with KPIs, projects, and wider customer service initiatives
What We’re Looking For
* Self‑motivated and able to work independently when needed
* Excellent verbal communication skills
* Strong organisational abilities and attention to detail
* Confident handling confidential information
* A team player who works flexibly to achieve shared goals
* Someone who takes ownership of customer issues and sees them through to resolution
* Comfortable working in a multicultural environment
* Able to work both independently and as part of a team
Experience & Qualifications
* NVQ Level 3 in Customer Service, Administration, or equivalent
* Proven experience in a similar customer service or home delivery role
* Excellent telephone manner
* Strong IT and data‑entry skills, including experience with spreadsheets
* Background in a call centre, help desk, or similar environment is beneficial
If you’re looking for a role where you can make a real impact, support customers, and be part of a friendly, collaborative team, we’d love to hear from you.