Salary: Competitive salary + bonus and benefits
generous benefits package which includes 25 days holidays, life insurance and maternity/paternity policy
Location: Leicestershire - Hybrid 3 days a week in office after completion of training
Type: Permanent, full time
Job Ref: SV109511
Language Recruitment Services (LRS) is currently recruiting an experienced Customer Service Advisor for a prestigious luxury goods company with several offices in the UK.
You will play a pivotal role in ensuring customer satisfaction within the UK based clients market managing mainly retail and business clients.
Key Responsibilities:
1. Managing high-volume inbound calls: Handling inquiries related to products, quotes, orders, and product availability, both for internal and external customers.
2. Customer Satisfaction: by promptly and efficiently addressing all incoming queries.
3. End to End Order Management: Overseeing the complete order cycle, from generating quotes to ensuring on-time delivery, while adhering to shipping, quality, and company procedures.
4. Complaint Resolution: Skilfully resolving customer complaints, invoice discrepancies, and delivery queries.
5. Cross-Team Collaboration: Collaborating closely with various...