Admin Assistant – Client Support Team
Liverpool | £26,000 + Benefits | Hybrid (2 Office Days / 3 WFH) | Permanent
I’m exclusively supporting a well-regarded law firm in their search for an Admin Assistant to join their busy and supportive Client Support Team in Liverpool.
This is a fantastic opportunity to join a collaborative organisation in a role that is client-focused rather than traditional legal work. You’ll play a key part in supporting high-profile cases, working closely with senior team members and ensuring clients receive exceptional service throughout their journey.
The Role:
* Handling a high volume of inbound calls (up to 80 per day), assisting clients across various service areas.
* Managing calls that can sometimes involve sensitive and impactful matters (e.g., product liability and emissions claims).
* Acting as the main point of contact for clients, gathering information, providing updates, and ensuring all enquiries are handled efficiently.
* Liaising with senior staff and Partners to stay fully informed of case developments.
* Occasional reimbursed travel to another regional office may be required.
* Potential for shift work (to be discussed during the recruitment process).
The Team:
* A close-knit team of 8, including 3 team leads and a supportive, approachable manager.
* Collaborative environment with strong training and development opportunities.
What We’re Looking For:
* Proven customer service skills – ideally in a fast-paced, high-volume call environment.
* Strong communication skills and the ability to manage sensitive conversations professionally.
* Highly organised with excellent attention to detail.
* No degree required – this is not a pathway into legal positions.