Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.
Say Hi! to your next challenge — explore the opportunity and apply below!
Your mission
Responsible for the maintenance, servicing, and repair of Hiab and third-party equipment, ensuring a consistently high level of customer service through strong product knowledge and effective customer interaction. The role includes leading and supervising a team of field-based engineers, supporting job scheduling, maintaining optimal van stock levels across the fleet, ensuring high utilisation rates, and minimising non-productive time (NST). In addition, the position involves close collaboration with Service Dispatchers to ensure high standards of Field Service delivery to both customers and internal stakeholders, as well as contributing to the growth and development of the customer base in designated locations, in line with the direction set by the National Service Manager.
Key responsibilities
1. Undertakes servicing of Hiab or third party equipment at our customer sites
2. Build strong rapport and relationships with customers, through professional behaviour and customer focused mindset
3. Respond to routine enquiries from customers about the technical aspects of the organisation’s products and services
4. Completing all job related paperwork in an accurate and timely manner to ensure correct invoicing to the customer
5. Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
6. Develop skills and knowledge of the organisation’s products and service
7. Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice
8. Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required
9. Lead field Service Safety
10. Lead and engage with the Field Service Engineers, being responsible for all people activities
11. Ensure Field Service Engineers within your reporting line are utilised to a high degree of accuracy
12. Ensure Van stock levels are at a correct and accurate level via regular stock takes
13. Assist in ‘Dispatching’ where necessary, either covering annual leave, illness or other unforeseen circumstances
14. Assist in continual improvement projects nationally, E,g Van specification, Van tooling requirements etc.
15. Ensure training requirements are outlined for all of your engineers, then ensure requirements are met during the course of the year in conjunction with responsible departments/third parties
16. Make sure paperwork is delivered in a timely manner and assist with keeping low WIP level.
What we are looking for
Education:
17. Mechanical/Electrical Engineering qualifications
Working experience:
18. Experienced mul-skilled engineer
19. Experience in mechanical, hydraulic or electrical operations
Competence and skills:
20. Excellent customer focused approach
21. Supervisory Experience
22. Strong problem solver
23. Quality orientated
24. Flexibility and adaptability
25. Self-starter, enthusiasm and drive
26. Proven ability to develop and manage customer relationships
27. Language skills - English
28. Licence - Driving licence
What we offer
We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.
Our benefits include
29. Competitive pay and benefits
30. Genuine work-life balance
31. Well-equipped from day one
32. Ongoing training and development
33. Backed by a global manufacturer.
Ready to apply?