Repairs Planner
Location: Eastleigh
Contract: 12 weeks tmep with the aim to go permenant after
Salary: Equivelant to £28,300 per annum
Hours: 37 per week
Reporting to the Scheduling Operations Supervisor, this role is responsible for planning and coordinating the working day of trade operatives to ensure all responsive works are appointed to the correct trade in the right location at the right time. Ensuring diaries are optimised to maximum capacity with minimal travel, increasing productivity, reducing cost and maintaining outstanding customer service, health and safety prioritisation and vulnerability considerations.
Key responsibilities:
To actively oversees several diaries, managing workload for monitoring start and finish times to ensure completion of all jobs/tasks by the end of each working day. Utilise available resources by moving scheduled jobs amongst able trades to optimise the output of each operative and achieve right first time.
Deliver outstanding customer experience for our residents for fulfilment of their response repair.
Action unscheduled jobs and ensure that all emergency repairs and overdue services are carried out as per our service level agreement [SLA]
Dealing with inbound and outbound phone calls and emails from operatives, contractors, our customer experience team and residents to resolve queries/confirm appointments.
To arrange and book follow on appointments with customers where jobs require more than one visit to complete. Where necessary, liaise with suppliers and contractors to arrange delivery of materials, scaffolding, skips etc.
Ensure “flagged” properties are attended to depending on the customer's needs/ vulnerabilities whilst ensuring the safety of the attending operative
Monitoring and processing email and CRM contact, outsourcing to contractors, purchase order and materials monitoring to deliver successful repairs.Knowledge, skills and experience required
Experience in the housing repairs sector or in a repairs environment
Experience working in a busy office environment with reactive priorities always maintaining professional office conduct.
Ability to communicate at all levels and with a variety of audiences. Communication skills to be both written and verbal.Apply or call Leah Seber at Build Recruitment