Infrastructure support engineer

Job Description

Role: Infrastructure Support Engineer

Location: Gloucestershire (Hybrid – weekly office visits + client travel)

Salary: Up to £40,000 + Bonus

Benefits: Hybrid working, bonus scheme, pension, enhanced leave + perks

Our client, a leading organisation in the education IT services sector, is hiring an Infrastructure Support Engineer to deliver high-quality technical support and infrastructure expertise across a growing client base.

This role offers the opportunity to take ownership of helpdesk delivery while working on a wide range of modern infrastructure technologies, supporting both day-to-day operations and strategic projects.

What you’ll do

• Provide 2nd/3rd line remote support to client IT teams
• Deliver onsite and remote project engineering across infrastructure environments
• Support and manage firewalls, networks, servers, and cloud platforms
• Conduct technical assessments and contribute to infrastructure roadmaps
• Act as an escalation point for complex technical issues

You’ll work closely with internal teams, client stakeholders, and IT managers to ensure a consistently high standard of service and delivery.

What we’re looking for

• Strong 2nd/3rd line experience across networking, firewalls, and Windows Server
• Solid understanding of DNS, DHCP, routing, and subnetting
• Experience with Microsoft 365, Intune, and Entra ID
• Background working within an ITIL-aligned Service Desk environment
• Proven ability to deliver onsite and client-facing engineering support

The ideal candidate will bring strong communication skills, a consultative mindset, and a proactive approach, and will thrive in a client-focused, fast-paced environment.

Why join?

• Join a fast-growing, specialist IT organisation
• Exposure to varied and modern technologies across multiple environments
• Hybrid working with flexibility and autonomy
• Clear progression and continuous development opportunities

Apply now to play a key role in delivering exceptional IT services.