IT Manager
Location: London (3 days per week)
Salary: £45,000–£50,000 (dependent on experience)
We are seeking an experienced and hands-on IT Manager to oversee and deliver IT operations across a UK-based travel and hospitality group with three London offices. This role will act as the primary point of contact for all IT support, ensuring a secure, efficient, and user-friendly technology environment while supporting both day-to-day operations and long-term IT strategy.
Key Responsibilities
Act as the first point of contact for all IT queries, providing friendly and responsive technical support
Manage the full lifecycle of IT equipment, including setup, maintenance, repair, and decommissioning
Maintain and improve helpdesk processes to ensure efficient issue resolution
Conduct audits of hardware, software, licences, and IT processes to identify improvements
Monitor network performance and coordinate with external vendors and service providers
Manage onboarding and offboarding processes, including equipment and access management
Strengthen cybersecurity practices and ensure compliance with UK GDPR and IT governance standards
Oversee software licences, subscriptions, and vendor relationships
Support IT projects and advise on infrastructure improvements and technology investments
Work with senior leadership to develop short- and long-term IT strategy
Skills & Experience
Broad IT generalist experience, ideally in a multi-site environment
Strong background in IT support, systems administration, and infrastructure management
Knowledge of Windows and/or macOS environments and productivity tools
Understanding of cybersecurity, data protection, and backup strategies
Experience managing networks, hardware, cloud tools, and vendors
Excellent communication and problem-solving skills
Highly organised, proactive, and able to work independently across multiple locations
Service-focused with a personable and professional approach to user support
This is an excellent opportunity for a proactive IT professional looking to take ownership of IT operations and contribute to the ongoing development of a growing organisation’s technology environment