Salary: £21,000 - 31,500 per year Requirements: Good communication skills – personable, confident and able to explain technical issues clearly to non-technical users Good time management – able to balance multiple tasks and prioritize accordingly to meet IT deadlines Team working – ability to work closely with other junior/senior technicians Comfortable following instructions and asking questions when unsure Positive attitude and keen to learn while on the job Hands-on, not shy to get under desks, run cables, etc. Passion for technology and IT in general with a willingness to learn new systems, tools, and technologies Ideally 1 year of professional IT support experience (we would take a keen graduate with demonstrable interest and skills in IT) Basic experience in an IT support or helpdesk environment (including internships, placements, part-time roles or university lab support) would be an advantage Demonstrable familiarity using technology in a commercial or personal capacity Basic computer hardware knowledge (PCs, laptops, monitors, and printers) Familiarity with Windows (10/11 fundamentals) and/or macOS Familiarity with OS updates, patches, and restart procedures Basic networking understanding (Wi-Fi, Ethernet, internet access) Awareness of IT-security best practices (password policies, antivirus, and data protection) Laptop and desktop imaging (basic awareness) Microsoft 365 user-level knowledge (Outlook, Teams, Word, and Excel) Relevant IT qualification at either A-Level, Degree or HND level Responsibilities: Provide first-line technical support to users for hardware, software and connectivity issues Log, track and resolve support requests using a ticketing system in line with agreed SLAs Set up, configure and maintain user devices (tablets/phones etc.), peripherals and workstations Assist with IT projects, system upgrades and equipment rollouts Assist with setting up computers, laptops and other IT equipment Escalate complex technical issues to senior IT staff when required Provide friendly, professional support and ensure a positive user experience Technologies: Excel Ethernet Hardware Support macOS Microsoft 365 Security Windows Office 365 More: Doocey Group is a family-run utility and civil engineering contractor located in Tipton, West Midlands, with over 40 years of experience built on strong Black Country values. We are proud of our significant growth in the last decade, having built strong relationships with clients such as National Grid and South Staffordshire Water. With a projected turnover of £100m, our commitment to high-quality work is unwavering. We value hard work, loyalty, and ambition, making our company a welcoming space for individuals seeking to thrive in a fast-paced and rewarding industry. last updated 5 week of 2026