Job overview
We are looking to recruit an enthusiastic Administration Assistant to work across our Sexual Health services in Barts Health NHS Trust.
No previous Sexual Health experience is necessary however, you should have an interest in this department and a desire to work within a fast-paced environment.
Reception experience is essential, as this role includes greeting service users and visitors, as well as office based administrative experience which is essential.
A large part of this role involves navigating around our booking system, taking calls within our call centre and responding to emails from patients and other healthcare professionals. Therefore, experience in these areas is desirable.
Referral processing and patient list management experience, along with confidence in using Cerner Millennium or similar patient record systems is also desirable.
Please note, you will be required to work some evenings and Saturday shifts at various sites across Barts Health NHS Trust.
Main duties of the job
To provide admin, call centre and reception support to the Trust’s clinics ensuring the provision of an excellent “front of house” and admin service. In conjunction with the medical and nursing team provide seamless outpatient care for The Trust’s patients ensuring that all patients, relatives, and visitors to the Department are always dealt with in a courteous manner.
The post holder will be expected to rotate to various clinic areas. Working 37.5 hours per week, evening shifts and Saturdays will be required.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Qualifications
Essential criteria
1. GCSE or equivalent in English and Maths
Experience
Essential criteria
2. Experience using customer focused administrative system.
3. Experience working in a customer focused environment or as a receptionist.
4. Previous office based administrative experience
Desirable criteria
5. Previous experience working in an NHS environment.
6. Previous experience using CRS, Inform and Microsoft 365
7. Previous experience of working in a service call centre.
Knowledge
Essential criteria
8. Basic skills in Microsoft packages
Desirable criteria
9. NHS National Targets
Visa Sponsorship Information
This role is subject to UK immigration requirements. Where sponsorship is required, applicants must meet the eligibility criteria for a Skilled Worker visa in accordance with current UK Visas and Immigration rules, including any salary, qualification, and role-specific requirements applicable at the time of appointment. Candidates who require sponsorship will only be considered where the post is eligible and where all sponsorship criteria can be met. Evidence of the right to work in the UK will be required before appointment. Please note that for roles employed under Agenda for Change Terms and Conditions, the High-Cost Area Supplement (HCAS) is not included when calculating the basic salary for the purposes of sponsorship.