Senior Thrombosis & Anticoagulation Clinical Assistant
The closing date is 27 January 2026.
University Hospitals Sussex NHS Foundation Trust (279)
The role provider will have responsibility for the organisation of anticoagulation clinics and the day to day smooth running of the service, receiving referrals and dealing with complex anticoagulation queries. In your role working face to face with our service users, you will be the initial contact point representing the Anticoagulation Team for our service users and stakeholders.
Under the leadership and guidance of the Thrombosis and Anticoagulation Administration Manager, you will be able to use your own judgement to determine when advice from senior colleagues is required.
To follow all department protocols in dealings with both colleagues and clients, contributing and implementing changes when required.
Raise concerns and escalates appropriately where unsatisfactory practice is identified.
The post holder must be able to work autonomously and also in conjunction with the administrative team, clinical nurse specialists, Consultants and internal and external stakeholders.
Main duties of the job
Act as a point of contact for patients/carers, dealing with enquiries from service users and other stakeholders.
Attend and run point of care clinics for our patients.
Liaise between laboratory staff and service users in a polite and helpful manner.
Attend meetings including multi-disciplinary meetings ensuring effective communication and dissemination of relevant information.
Provide anticoagulation referral reviews, add referrals onto DAWN database and CAREFLOW, and book clinic appointments.
Identify and problem solve ongoing service issues and report to Admin Manager.
Close working with the Admin Manager to ensure constantly updated system reviews, patient management and best practice.
Answer the telephone line including managing the answerphone system, dealing with complex anticoag queries, and passing on advice provided by the CNS when required.
Use the 4s DAWN Anticoagulation Dosing System and enter patient data.
Upload relevant documentation into DAWN and develop a paperless environment.
Perform quality control testing (NEQAS) for coaguchek equipment.
About us
Working for our organisation: At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere. We are proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
We provide access to a range of staff networks to help break down barriers and can offer a buddy to help new members settle in.
Job responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules. Applicants will therefore need to already have the right to work in the UK.
If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at the time of application.
Act as a point of contact for patients, carers and telephone callers.
Attend and run outpatient point of care clinics for our patients.
Provide and receive complex and sensitive information such as personal medical information.
Deal with enquiries from users, patients and other members of staff in a polite and helpful manner, seeking scientific staff advice where required.
Liaise between laboratory staff and users of the service and deal with telephone enquiries from users, patients and other members of staff in a polite and helpful manner, seeking scientific staff advice where required.
Work as part of a team and liaise with Medical Laboratory Assistants, Biomedical Scientists within the Haematology and Pathology Departments.
Work alongside Trust colleagues to contribute to Trust vision We Care and to contribute fully towards UHSussex NHS Trust corporate objectives, divisional and departmental delivery plans. Demonstrate respect, dignity and privacy of all staff and patients and act with kindness and courtesy.
Attend regular staff meetings including multi-disciplinary meetings to ensure effective communication and dissemination of relevant information.
Provide fast anticoagulation referral reviews, adding referrals to the DAWN database and CAREFLOW, and book clinic appointments where appropriate.
Identify and problem solve ongoing service issues and report to the Administration Manager and/or Clinical Nurse Specialists as appropriate.
Liaise closely with the Administration Manager, Service Lead and Clinical Nurse specialist team highlighting any issues in a timely manner.
Ensure all clinical responsibilities are conducted according to Trust policies and guidelines regarding infection control and prevention.
Contribute to the provision of a safe and therapeutic environment for all staff, patients, relatives, friends and hospital visitors.
Answer patient telephone line, manage the answerphone system, deal with complex anticoagulation queries, rebook appointments as appropriate, and pass on advice provided by the Clinical Nurse Specialist when required.
Book patient clinic appointments using CAREFLOW.
Use the 4s DAWN Anticoagulation Dosing System and enter patient data accurately and timely.
Upload relevant documentation into DAWN and evolve to develop a paperless environment.
Perform quality control testing (NEQAS) for coaguchek equipment as required.
Exhibit a high level of professional behaviour and attitudes at all times and demonstrate excellent customer care skills.
Comply with policies, procedures and clinical guidelines for self and others.
Adapt own practice in line with changes and developments of the service.
Contribute as a team member, working a team to ensure the safe and smooth delivery for our patients, colleagues and service as a whole.
Ability to work autonomously where required, problem solve and manage different areas of mixed workloads.
Friendly, approachable to colleagues, patients, internal and external stakeholders.
Excellent communicator both verbally and written; take personal responsibility for ensuring patients and staff are treated with courtesy and respect, ensuring confidentiality is maintained at all times.
Act in ways that always follow the Trusts Values, supporting peoples equality, diversity and rights.
Ensure due regard is given to customs, values and spiritual beliefs of patients and carers.
Report any concerns regarding patient care to the Administration Manager and/or the Clinical Nurse Specialists.
Have a duty and responsibility to protect and safeguard adults and children, in accordance with national guidelines and Trust policies.
Report any concerns relating to self or others regarding Health, Safety and Security to the Administration Manager and/or Clinical Nurse specialists.
Person Specification
Essential and desirable
* GCSE English grade 4 or equivalent
* IT experience in Access or Excel and Microsoft
* Experience of work within a healthcare setting
* Experience in the field of administration and data analysis
* Evidence of own development to improve understanding of equalities issues
* Excellent communication skills both verbal and written in the English language
* Excellent interpersonal and engagement skills
* Able to organise own work (including good time keeping), working methodically with ability to work as part of a team
* Friendly and caring
* Knowledge of medical terminology
* Computer literate in all hospital IT systems, including Careflow, Bamboo, iProc, Winpath, MS Teams
* NVQ3 or equivalent experience
* Ability to take, record and distribute minutes of meetings
Equality, Diversity and Inclusion
* Evidence of having undertaken own development to improve understanding of equalities issues
* Evidence of having championed diversity in previous roles (as appropriate to role)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
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