Position Overview
You will partner with the Lead (Director) on the vision of the Trading, UX, and Testing strategies, and devise the roadmaps to align with these objectives deliver.
You will put the customer at the centrewith a data lens that will identify areas of opportunity across all digital touchpoints.
Share knowledge with stakeholders – both nationally and globally – to ensure we are always connecting the dots in the consumer journey, processes, testing, and personalisation.
Essential Duties & Responsibilities
•Devise a strategic roadmap and partner with the Director on vision and tactics. •Identify areas of opportunity, including end to endjourney optimisation. •Havea data-driven PoV on all issues that may impact revenue and CX across all RL digital touchpoints. •Be the business voice on projects impacting Trade and CX, from ideation, requirements to release. •Digest and summarise key analytics data that drives merchandising, product, and content strategy. •Translate business requirements to the CI/A team to deliver data and reporting. •Partner with market leadership to build strategic direction for RLE in those markets
Experience, Skills & Knowledge
5+ strategic cycles in digital, ecommerce, or customer experience roles, with a proven track record of journey optimisation, experimentation, and performance-driven improvements. Hands-on experience managing A/B testing programmes (ideally using Monetate) - from hypothesis design to launch, analysis, and rollout of insights. Strong working knowledge of CRO principles and practical experience using tools like Adobe Analytics and Contentsquare to drive decision-making. Skilled at translating business goals into clear testing strategies, project requirements, and optimisation roadmaps. Experience representing business needs within project delivery, UAT cycles, and post-launch validation processes. Proven ability to manage team members, with a focus on building skills, confidence, and ownership. Strong cross-functional collaborator, confident navigating internal and external, global and regional teams. Thrives in a fast-paced, matrixed environment with multiple projects and shifting priorities. Previous experience in luxury, premium retail, or transactional ecommerce is a strong advantage.