Job Description
Job Title
Head of Operations
Industry
Pharmacy / Healthcare / Care
Location
Greater Derby
Salary
Up to £90K + Package
Purpose
The Head of Operations is responsible for the leadership of high quality, profitable care services across their region. The role drives delivery of customer experience and growth, commercial business performance and effectively manages key operational risks & compliance requirements.
Responsibilities
Customer & Operations
* Use customer insight and data to deliver excellent service and resolve escalated complaints.
* Lead day-to-day regional operations, ensuring consistency and high performance across all branches.
* Monitor KPIs and implement improvement plans to meet targets.
Leadership
* Build, lead, and develop a high-performing Area Management team aligned to company values.
* Contribute to divisional leadership and support strategic decision‑making.
* Oversee workforce planning, recruitment, performance management, and employee relations.
* Represent the organisation with external stakeholders
Quality, Risk & Compliance
Partner with Quality teams to drive improvements, manage risk, and ma...
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