Description It’s a great time to join Cornwall Housing! We’re listening and responding to what our tenants want from us. We’re changing the focus of our teams and putting the right resources in place, to move to a new way of working based around localities. And we’re investing in our employees – we’ve increased our annual leave offer! We’re looking for people with customer service, IT and admin skills/experience to join the team. If you’re after a challenge and a change, where you can really make a difference, then we’ve got a home for you at Cornwall Housing. Join us to create safe homes in strong communities for one and all! About the role As a Customer Service Advisor your join our friendly and professional call-handing team, who are the hub for customer contact within the organisation. It is an exciting and fast-paced role that requires a wide-range of knowledge. The team works closely with each other and with other teams across all areas of the business. As a Customer Service Advisor, you'll be the first point of contact for Cornwall Housing’s customers. You'll be dealing with a high-volume of contact through multi channels including telephone, email, letter, forms, social media and in-person. About you To be successful, you’ll be/have: Experience within a customer focused role. You will need to demonstrate a genuine passion for helping people, empathy and strong communication skills, on the telephone and by email. Problem solving skills are required as you will be resolving queries and you will offer solutions to a wide variety of situations. IT skills are essential. To find out more about the role and requirements, please view the Role Profile. We are currently recruiting for 3 fixed term contracts to cover secondments. One contract is for 6 months and the other two will be for 9 months. Please indicate on your application your preference or if you’d like to be considered for all available. Our offer to you Salary: £25,619.00 Working Hours: 37 hours per week Contract Type: This is a fixed term contract. 1 x 9 months 1 x 6 months due to Secondments. Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR. This role requires you to typically work from the office at least 2 day/s per week. What you’ll get from us in return is: A challenge like no other – Cornwall is unique and so are we! A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more and family friendly policies A senior management team who will listen and support you, and encourage your ideas and creative thinking Investment and support in your continuous learning and development Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal And a chance to really make your mark Safeguarding We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role. To apply It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV and covering letter/statement. The planned closing date for applications is Sunday 17 August 2025 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early. Interviews are planned for Tuesday 26 August 2025. We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible. [CSAs: We will be reviewing applications and interviewing for this position on a rolling basis, therefore we reserve the right to close this advert early should we appoint a suitable candidate. We therefore highly recommend that you submit your application early.] Contact us If you’d like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329 Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all! Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/