VodafoneThree - Ecommerce Manager – 12 month Maternity Cover
Full‑time, 12‑month maternity cover. Location: Newbury Hybrid. Working hours: Full time 37.5 hours per week – Mon to Fri.
About the role
This role sits within the Digital organisation and directly supports one of the Digital Sales Leads. The Ecommerce Manager is responsible for driving performance for a specific Line of Business across a single brand, delivering trading outcomes, improving digital journeys, and ensuring our products are beautifully represented and easy for customers to buy. They translate commercial targets into digital execution, working cross‑functionally with brand, proposition, performance, product, and technology teams.
Key Responsibilities
* Deliver daily, weekly, and monthly ecommerce plans & trading performance for your assigned Line of Business (e.g., Handsets / SIMO / Home Broadband / Upgrades).
* Execute the digital sales and merchandising plan, ensuring accurate product representation, competitive positioning, and compelling onsite execution.
* Optimise ecommerce journeys for conversion, AOV, attach rate, and efficiency, using data and insights to prioritise improvements.
* Work closely with the Digital Sales Lead to translate commercial targets into a tactical execution plan across the digital shopfront.
* Monitor competitor and market activity daily, highlighting risks and opportunities and recommending rapid trading actions.
* Partner with SEO, CRO, analytics, and performance marketing teams to enhance visibility, traffic quality, and journey effectiveness.
* Ensure digital channel readiness for propositions, launches, price changes, and promotions, working with Channel Delivery & Operations and cross‑functional teams.
* Represent the digital channel in trading forums, providing updates, performance commentary, and actions.
* Drive continuous improvement through AB testing, personalisation, and insight‑led enhancements to product pages and journeys.
Who you are
* Experience in ecommerce trading or digital merchandising, ideally in telecoms, retail, or another high‑volume B2C environment.
* Strong understanding of ecommerce principles, onsite merchandising, conversion optimisation, and customer behaviour.
* Comfortable working with digital analytics tools (e.g., Adobe, Google Analytics, Contentsquare) to derive actionable insights.
* Proven ability to execute against commercial plans and deliver measurable performance outcomes.
* High level of accuracy and attention to detail when managing product, pricing, and digital content.
* Ability to work cross‑functionally and influence stakeholders across commercial, product, brand, and technology teams.
* Strong problem‑solving skills with a data‑driven approach to decision‑making.
* Excellent communication skills with the ability to articulate performance drivers and recommended actions.
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply; you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Benefits
Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise benefits such as discounts, vouchers, a pension plan and loads more. We help with your career through learning tools and top‑notch parental leave policies.
Background checks and regulatory compliance
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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