Technical Operations Manager Berkshire £65k DOE Role Overview: This role is responsible for leading and overseeing all technical and operational services across a large, multi-building commercial environment. The focus is on delivering a high-quality, compliant and efficient operation that meets both client objectives and occupier expectations. The position requires a strong balance of technical expertise, stakeholder engagement and commercial awareness, working closely with on-site teams, external service partners and central technical support functions. A key element of the role is driving operational excellence while supporting longer-term objectives around sustainability, asset performance and cost efficiency. Key Responsibilities Technical & Operational Leadership Provide leadership across all technical and facilities management disciplines on site Ensure building services are operated, maintained and monitored in line with statutory requirements and industry best practice Oversee planned and reactive maintenance activities, ensuring assets are managed proactively and responsibly Support lifecycle planning and long-term asset replacement strategies Compliance, Risk & Safety Maintain full statutory and internal compliance across all buildings Oversee permit-to-work systems, audits, inspections and risk assessments Ensure emergency preparedness and security arrangements are in place, tested and effective Support incident response, including out-of-hours escalation where required Contractor & Supplier Management Manage performance of service partners against agreed SLAs and KPIs Build strong working relationships with contractors to promote quality, accountability and a one-team approach Support procurement activity, tender processes and contract reviews Monitor service delivery and financial performance to ensure value for money Financial & Service Charge Management Prepare, manage and monitor service charge budgets in line with RICS guidance Track expenditure, investigate variances and address potential overspends Authorise supplier invoices and manage funding requests Support financial planning and budget setting in collaboration with senior stakeholders Occupier & Client Engagement Act as a senior point of contact for occupiers on operational and technical matters Support occupier meetings, forums and customer experience initiatives Balance occupier requirements with landlord obligations and operational risk Contribute to client reporting, including monthly, quarterly and ad-hoc reports Sustainability & ESG Support delivery of sustainability and ESG objectives across the site Work with specialist teams to implement action plans focused on energy, waste, water and carbon reduction Monitor performance data and identify opportunities for efficiency and improvement Team Leadership & Development Lead, manage and develop on-site technical and facilities teams Ensure regular 1:1s, performance reviews and training are completed Support onboarding, offboarding and any transition processes, including TUPE where applicable Promote a positive culture aligned to organisational values Experience & Qualifications: Minimum 4 years' experience in a similar technical or facilities management role Strong understanding of commercial building systems and compliance requirements Experience managing contractors, service charge budgets and client reporting IOSH Managing Safely (or equivalent)