Job Title: Claims Team Leader
Locations: Delph, Oldham
Salary: Up to £32,000
Responsible for quality and technical service delivery, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.
Supporting the Operations Manager to drive employee engagement and talentdevelopment ensuring people are in the right roles, while fostering a sense of teamwork, success, and positive morale.
Consistently deliver a high level of client service delivery in an effective and cost- efficient manner.
The ideal candidate will have previous experience in successfully leading a team.
KEY RESPONSIBILITES
1. Technical Claims experience
2. Team leadership of Customer Service Advisors, Claims Handlers with the goal of ensuring the daily, weekly, and monthly team objectives and KPIs are met
3. Attend to quality audits, reports, and feedback
4. Provide continuous training, ensuring the development and growth of the team members
5. Assess, evaluate, and deliver team '1 to 1's and KPI management
6. Manage absence and performance management meetings
7. Assist with recruitment, reviewing CV's and completing employee interview
8. Provide daily team support for queries and customer escalations
9. Complaint Management
10. Claims data management and MI reporting
11. Technical report writing ability
12. Continuous professional development and maint...