Up to £35,000 + Hybrid Working + Excellent Benefits
If you've already gained some experience within an MSP environment and are looking to move into a more technically involved 2nd Line Support role, this is an excellent opportunity to join a growing IT services business where you'll continue developing your skills across a broad range of technologies and client environments.
Working within a collaborative and supportive service desk team, you'll act as a key escalation point for 1st Line issues, taking ownership of more technically challenging support requests and seeing problems through to resolution. You'll support a wide variety of clients across different sectors, giving you exposure to multiple systems, technologies and infrastructure environments on a daily basis.
This role would suit someone with previous MSP experience who enjoys troubleshooting, takes pride in delivering excellent customer service and is looking to build their technical expertise within a professional, forward-thinking business.
Key Responsibilities
* Provide predominantly 2nd Line remote support across a range of client environments
* Troubleshoot and resolve escalated hardware, software, networking and user issues
* Support Microsoft 365, Windows Server, Active Directory and cloud-based environments
* Investigate technical problems, perform root cause analysis and implement resolutions
* Escalate complex infrastructure or project-related issues where appropriate
* Maintain accurate ticket updates, documentation and client communication throughout the support process
* Assist with user onboarding, device configuration and administration tasks
* Support system upgrades, migrations and wider IT projects when required
* Occasionally visit client sites to provide hands‑on technical support
Skills & Experience
* Previous experience working within an MSP environment
* Experience within a 2nd Line or strong 1st/2nd Line IT support role
* Good working knowledge of Microsoft 365, Windows Desktop and Windows Server environments
* Experience supporting Active Directory, user administration and basic networking
* Strong troubleshooting and problem-solving abilities
* Excellent communication and customer service skills
* Ability to manage and prioritise multiple support requests effectively
* A proactive attitude with a genuine interest in developing technically
* Relevant IT certifications or ongoing technical study would be advantageous
This is a fantastic opportunity to join a business that genuinely invests in its people, encourages ongoing development and offers clear progression opportunities as the company continues to grow.
You'll gain exposure to a wide variety of modern technologies while working alongside an experienced and supportive technical team committed to helping you progress your career.
If you're looking to take the next step within a successful MSP environment and want a role offering genuine technical development, variety and long‑term progression, we'd love to hear from you.
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