Automotive Technical Support Specialist
Join Calex UK (Learning & Development) as a key member of the Parts & Services department, providing high‑level technical support to internal and external stakeholders across all Stellantis brands.
Job Summary
Work closely with central quality teams to identify new incidents, develop technical solutions, and deliver outstanding customer service.
Key Responsibilities
* Collaborate with central quality teams to generate Customer Incident Reports (CIRs) and provide all necessary information for resolution.
* Report technical incidents via all channels, including DID‑I, Technical Platform, Warranty, Customer Relations, and RAC.
* Collect and consolidate feedback on new products; report findings to Central Quality to trigger resolution processes.
* Develop and refine a tracking system to identify technical incidents and trends, ensuring effective monitoring and reporting.
* Support internal and external departments with additional information to implement solutions.
* Provide office and field support to Technical Field Managers as needed.
* Ensure all job requests are raised promptly with accurate information and clear task descriptions.
* Communicate all issues through detailed and accurate management reports.
* Operate by best practices and uphold company values at all times.
* Identify technical issues quickly and take appropriate action to resolve them in the UK dealer network, maximizing customer satisfaction.
* Manage processes to achieve job deliverables within stated budget limitations.
* Provide presentations and briefings when required.
Qualifications
* Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering to a recognised standard.
* Expert‑level diagnostic or technical expertise.
* Electric Vehicle qualification, equivalent to IMI Level 3 or above.
* Experience in a technical role within a dealership or technical centre.
* Experience working within the motor industry and collaborating with external agencies/organisations.
* Extensive experience in vehicle evaluation, product problem investigation, and problem‑solving.
* Strong understanding of current automotive technology and the Stellantis product range.
About you
* Good computer literacy, including proficiency in Microsoft Office.
* Able to analyse and make decisions regarding technical and customer issues.
* French, Italian, and/or German language skills would be beneficial.
* A full driving licence is required.
* Willingness to work independently and with a team.
Salary & Benefits
Salary, Circa 40K. Company Car (BIK) – 26 days annual leave, private GP and healthcare services, high street discounts, discounted gym membership, 24‑hour wellbeing service, pension, life assurance, optional private healthcare cover. Example costings based on a high‑spec, fully electric Peugeot e‑2008 GT: P11D value approximately £32,845, annual tax payable by the employee about £130 (20% tax payer). Company cars include insurance, tax, tyres, breakdown cover, and windscreen repairs.
Place of Work
This is a full‑time, permanent position, working from the Stellantis Offices in Coventry.
Pre‑employment Checks
Calex will undertake standard employment checks, including references, ID, driving licence, and right to work checks. Some roles may require a DBS check.
Employment
The successful candidate will be employed by Calex UK (www.calexuk.com).
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