Overview
Start a New Career in Insurance – No Experience Needed! We’re expanding our team and looking for enthusiastic, customer-focused individuals to join our Llantrisant office. This is an exciting opportunity to step into the world of insurance, even if you’ve never worked in the industry before. If you’re passionate about helping people, eager to learn, and ready to build a rewarding career, we’d love to hear from you! In this role, you’ll work with a variety of small to medium-sized businesses, helping them find insurance policies that meet their unique needs. You’ll ensure they have a great experience and leave with the best insurance package tailored to their requirements. How you'll make an impact From day one, you’ll join our Training Academy, where we’ll provide you with all the knowledge and skills you need to succeed. This includes learning about insurance fundamentals, handling policies, and mastering our systems and processes. The Training Academy will support you every step of the way, giving you supported real-world experience to make sure you have everything you need to do a great job, and be comfortable in your new career. Training and support don’t end there either; we’re committed to your growth, offering a clear progression programme and fully funded professional insurance qualifications (CII) to help you advance your career with us. Here’s what your day-to-day will look like: Create Quotes and Renewals: Work with customers over the phone to provide the best insurance options, always keeping their needs at heart. Upsell and Cross-Sell: Identify opportunities to recommend additional products that suit the customer’s requirements. Customer Support: Make and answer calls to gather information, provide updates, and address any concerns or questions. Deliver Exceptional Service: Leave customers with a positive, lasting impression and a great experience with our products and services. Multitask with Ease: Balance multiple tasks using a range of systems while working in a supportive, friendly, and agile team environment. About You We’re looking for individuals who are passionate about helping people and eager to learn. No prior insurance experience is required; our comprehensive training programme will teach you everything you need to know. Here’s what will help you stand out: The ability to explain complex information in simple terms, whether in writing or over the phone. Attention to detail to accurately review and assess documentation. Empathy and composure when dealing with customers, even in challenging situations. Strong customer service skills to ensure a positive experience for every customer. Basic computer literacy and confidence using systems. GCSEs (or equivalent) including English and Maths. Eligible to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…