Position
Customer Team Leader
Location
5 The Parade, Hangleton, Hove, BN3 7LU
Key Details
Pay: £14.48 per hour. Contract: Permanent part‑time, 20‑30 hours per week plus regular overtime. Working pattern: Varied shifts – early mornings, afternoons, late evenings (store closing), at least one weekend shift. The role includes working on the Post Office Counters.
Responsibilities
* Own the day‑to‑day running of the store by leading the team on your shift.
* Motivate, coach, and support your team to deliver great service and efficient operations.
* Work hands‑on on the shop floor and tills, handling transactions on the post office counter, supporting daily operations and setting the pace for a team of Customer Team Members.
* Support store performance through merchandising, stock accuracy, and HR processes.
* Champion Co‑op through community engagement and membership growth.
Requirements
* You must be aged 18+ to authorise age‑related sales.
* Passion for people and leadership.
* The ability to work flexibly and lead by example.
* Skills in retail, merchandising, or team management (experience not essential).
Benefits
* Full training and career development resources.
* 30% discount on Co‑op products in store.
* Flexible access to your pay as you earn it.
* Up to 10% pension contributions.
* 36 days of holiday (pro‑rata, including bank holidays).
* 24/7 access to GP appointments and colleague support programme.
* Market‑leading policies to help you through life's big moments.
Inclusion and Equality
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
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