Reporting to the Operational Support Team Supervisor, an exciting opportunity has arisen to join a dynamic operational support department in a new team that is responsible for ensuring the operational data held in our ERP is robustly maintained. Pro rata salary for the 30.5hrs is £21,748.53. The shift pattern is as follows: Monday, Tuesday, and Friday: 08:00 – 16:00 (7.5 hours each day) Wednesday and Thursday: 08:00 – 12:00 (4 hours each day) Operational Support Team Administrator Create and maintain employee/PWS records on the ERP system Process Employee and PWS E-Forms Create and maintain TUPE pay rate override records Ensure all changes to pay rates comply with our authorisation matrix Investigate and resolve pay queries Liaise with the payroll department and finance department to ensure information uploaded into the ERP system is correct Run all Compliance Reports according to department deadlines Complete weekly and monthly invoicing and reporting on the system, requesting daily system exports Create & maintain charge rates within the system Create new rates and records within the system following validation from the funder. Investigate and resolve any finance / invoice queries Deactivate and archive old data Comply with agreed SLA to create users and action changes Provide support to the wider operational team when required and maintain weekly compliance calls and data Manage team inboxes, responding within agreed SLA Ensure e-learning is kept up to date CM2000 System Management E-Form Training for the Operational Teams Other ad hoc duties as required. Key characteristics for role: Attention to detail. High level of accuracy. Knowledge of Coldharbour yet not essential