We're looking for a hands-on, people-focused Operations Manager to help lead the day-to-day running of our beautiful coastal hotel in Teignmouth. This is a key role reporting directly to the General Manager, supporting them in delivering smooth operations and unforgettable guest experiences.
The role
You'll be at the heart of hotel life, making sure everything runs like clockwork across all areas of the Operation, including
* Front & Back Office – Reception, reservations, housekeeping, food & beverage, and maintenance.
* Financials – Keeping an eye on budgets, forecasts, and P&L.
* Safety & Compliance – Making sure we meet all legal and safety standards.
* Facilities – Coordinating repairs, maintenance, and supplier relationships.
* Systems – Using PMS (Opera, Guestline), POS, and booking platforms confidently.
About Our Ideal Candidate
* At least 3 years' experience in hotel operations
* A natural leader who can motivate and support multi-department teams
* A calm, confident approach to resolving guest and staff issues
* A passion for great service and attention to detail
* Commercial awareness in sales, marketing, and revenue management
* A forward-thinking attitude to sustainability and guest expectations
About Us
Set in seven acres of beautiful gardens, The Cliffden Hotel is just a short stroll from the Teignmouth's Blue Flag beach. It has 47 unique bedrooms, many with sea views or balconies, and caters to solo travellers, couples, families, and pets alike. Guests enjoy facilities including an indoor heated pool, a restaurant and bar, and a sea-view terrace perfect for Afternoon Tea. Located in the heart of South Devon, the hotel is just ten minutes from Teignmouth train station.
Job Types: Full-time, Permanent
Pay: £32,000.00-£35,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Health & wellbeing programme
* On-site parking
* Referral programme
* Sick pay
Ability to commute/relocate:
* Teignmouth TQ14 8TE: reliably commute or plan to relocate before starting work (required)
Experience:
* hotel operations: 3 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 01/09/2025
Reference ID: CLIF-HSK-202505