IT Support Specialist
We are seeking a skilled IT support specialist to join our fast-paced digital environment. The ideal candidate will have a solid technical background and enjoy solving problems.
The role involves providing technical support for laptops, desktops, tablets, printers, and other authorised IT equipment. This includes ensuring seamless connectivity between user devices and key systems, troubleshooting issues related to hardware, software, and Windows environments, and setting up new IT equipment across the organisation.
A key aspect of this role is supporting inventory management and ensuring accurate hardware tracking. You will also be responsible for liaising with third-party suppliers for device repair and replacements, meeting agreed support targets, and contributing to overall service delivery.
We are looking for an experienced IT support professional who can work independently, manage priorities, and deliver reliable support. Excellent communication skills and strong technical knowledge of IT environments, networks, and user devices are essential.
* Main Responsibilities:
* Provide technical support for IT equipment and ensure seamless connectivity between devices and systems.
* Troubleshoot issues related to hardware, software, and Windows environments.
* Set up and deploy new IT equipment across the organisation.
* Support inventory management and ensure accurate hardware tracking.
* Liaise with third-party suppliers for device repair and replacements.
Requirements:
* Experience in an IT support role, ideally in a large or global business setting.
* Excellent communication skills.
* Strong technical knowledge of IT environments, networks, and user devices.
* Ability to work independently, manage priorities, and deliver reliable support.