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Customer Success Account Consultant, stoke-on-trent
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Client:
SOLVACE
Location:
stoke-on-trent, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
1
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
About Solvace
Solvace is a fast-growing SaaS platform allowing manufacturing organizations digitize their Operational Excellence activities, leading to both higher efficiency and effectiveness to create deep impact to their business. Our all-on-one digital OpExc platform contributes to breaking silos while integrating all functions and empower peopleacross industrial sites.
We integrate with any company’s ERP/MES and connect their data, processes and people (from front-line workers to management levels) leading to better decision making, boosted results, improvement local/global communities’ collaboration. We are using a revolutionary software in the Industry 4.0 context with innovative functionalities, new Technologies as AR, VR, IoT and AI.
Our 70,000 users represent a large range of industries across the globe.
We are looking for a talented Customer Success – Account Consultant to play a key role in ensuring customer success through the implementation, monitoring and support of a digital platform of Operational Excellence methodologies. You will be part of a passionate team of 60+ professionals and you will report to the Account Director.
Responsibilities:
* Lead implementations on client sites ensuring the best use of the system for digital application of the operational excellence methodology
* Develop strong relationships with clients, promoting retention and improving the use of the platform
* Map possible gaps to increase client satisfaction
* Build and manage plan to improve key indicators (SLA, NPS, ...)
* Identify and capitalize on business opportunities
* Promote Up / Cross sales with existing clients
* Monitor the Invoice process, including renewals
Requirements:
* 3 years of project management experience with cases of success
* Experience in sales process
* Experience on dealing/facing with clients/users at all levels
* Knowledge in Operational Excellence Methodologies – TPM, WCM, Six Sigma,…
* Ability to work with teams of diverse cultures
* Be able to work with MS Office
* Engineering degree or equivalent experience
* Fluent in English with German as a plus
* Detail-oriented and high level of autonomy/initiative
* Proactive mindset
* Ability to work under supervision and follow established guidelines
* Excellent writing, communication, presentation and management skills
* Knowledge in tools such as Hubspot/CRM
* Willingness to travel
* Manufaturing experience using Operational Excellence metodologies as a plus
What We Expect:
* Collaborate in a dynamic, flexible, creative, and open environment.
* Enjoy exploring new approaches and technologies.
* Communicate clearly and objectively in an agile team.
* Embrace learning from mistakes and reporting them.
* Go the extra mile! Exceed client expectations and share experiences and ideas with the team.
* Work remote with possibility to travel.
How to Apply:
If you're passionate about driving customer success in a cutting-edge SaaS environment, we invite you to join our 60+ professional team at Solvace. Apply by submitting your application here.
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