Strategic Account Manager (Retention) - eCom Marketing Agency
Strategic Account Manager (Retention) - eCom Marketing Agency
2950MH
London (Hybrid)
Permanent Post, Agency Side, Senior
An exciting opportunity to join a scaling Retention Marketing Agency in London!
They are a high-growth agency that works with an exciting portfolio of eCommerce brands across the UK & US markets, specialising in retention/email marketing strategies. They have a small but growing team and they are now hiring for a brand new role, aStrategic Account Manager, to lead and manage their high-tier clients.
This role will suit experienced Account Managers/CRM Managers who have worked with scaling eCommerce brands and there is high-growth potential in the role!
About the Role:
* Strategic lead for 4-5 key accounts within the agency.
* Build strong relationships and be your clients key POC, ensuring exceptional service and performance.
* Project manage and delegate to a small creative & implementation team.
* Report back to your clients on person and strategy and lead the communication.
* Work closely with third-party software to analyse and report on performance (Klaviyo, Google Sheets, Google Analytics).
* Attend and host workshops to upskill CRM Managers, Head's of CRM etc.
About You:
* Experienced Account Manager or CRM Manager
* eCommerce experience is essential
* Agency experience is preferred but also open to client side
* +2 years experience working with Klaviyo or other ESP's
* Strong relationship building skills/client management experience
* Worked with medium-large clients, turning over £10-£100m
* Commission scheme based on client retention
* Apple Mac Laptop
* Career progression opportunities
* Flexible working environment - 1-2 days in office
If you are interested in this role, apply now or send your CV directly to laura@cranberrypanda.co.uk
Hi I'm Laura McManus, I manage this role
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cranberry panda // specialist ecommerce recruitment
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