Overview
Camberley | £32,000 per annum | 12 month contract | Initially 5 days onsite (moving to 3:2 hybrid once trained)
About the Role
We are looking for a motivated Junior HR Advisor to join a busy EMEA HR Service Centre team. This is an excellent opportunity to build your HR career in a fast-paced contact centre environment, supporting employees across the region with HR and payroll queries. As the first point of contact, you’ll handle enquiries via phone, webchat, and an online HR portal. You’ll investigate, resolve, and provide clear guidance, ensuring a positive employee experience. This is a great role for someone with strong customer service skills who wants to develop further in HR.
What You’ll Be Doing
* Acting as the first point of contact for HR and payroll enquiries (phone, webchat, online portal).
* Investigating and resolving queries quickly and accurately.
* Supporting employees, HR colleagues, and third parties on HR processes, policies, and systems.
* Providing employment verification letters and administering professional qualification applications.
* Building knowledge in a specialist HR subject area and supporting colleagues in that area.
* Ensuring accuracy, attention to detail, and confidentiality at all times.
What We’re Looking For
* Essential skills & experience:
* Previous customer service experience in a busy environment (contact centre experience ideal).
* Strong written and verbal communication skills.
* Accuracy and attention to detail, with the ability to log queries thoroughly.
* Ability to work effectively under pressure, managing multiple priorities.
* Professional approach with awareness of handling sensitive and confidential information.
* Experience using Salesforce or a similar case management system.
* Exposure to working within financial services.
Details
* Seniority level: Associate
* Employment type: Contract
* Job function: Customer Service
* Industries: Human Resources Services
Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
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