Retention Lead (3 Days/Week – Up to £80,000Location: South East London, Kent, Orpington (Hybrid)A fast-scaling subscription business in the prize competition space is looking for a Retention Lead to take full ownership of customer retention strategy and execution. With strong brand partnerships, rapid growth, and new product lines (including instant win games), the company is entering its next phase — and needs someone to keep customers engaged, loyal, and active.The Role:This is a high-impact, standalone role for someone who knows how to reduce churn, drive lifetime value, and make sense of behavioural data. Working closely with CRM, customer service, product and marketing, the Retention Lead will design and deliver strategies that keep users coming back — from smarter campaigns to contact centre scripts to VIP game player engagement.Key Responsibilities:Own retention strategy across subscriptions and new game productsSpot drop-off points and design interventions to reduce churnWork hands-on with CRM to deliver segmented campaignsCollaborate on contact centre scripting to improve outcomesUse data to guide decisions and measure impactCross-sell/upsell where relevant to increase LTVAbout You:Proven experience in a retention or lifecycle role (ideally digital/subscription)Confident with data, segmentation, and customer journeysComfortable getting stuck into CRM execution and testingCollaborative, hands-on, and outcome-focusedBonus: exposure to instant win games, contact centres, or international marketsWhy Apply?Key strategic role in a business growing fastFlexibility (3 days/week) with hybrid workingBig impact, strong leadership support, and no red tapeReady to make your mark?Apply now and help shape the future of customer loyalty in a standout digital business.