As a Credit Control Manager, you will be responsible for maximising cash collection across the Contracts, Trade and Retail businesses, ensuring the effective management of credit risk and outstanding debt. You will protect business assets through strong financial controls and financial integrity, while leading the credit control function to deliver excellent customer service and achieve all transactional service level agreements (SLAs). Main responsibilities: Line management and development of credit control team ensuring performance against KPIs Ensure proactive collection of overdue invoices particularly across the Contracts and Trade customer base Conduct regular debt reviews and escalate as appropriate Review of credit limits and credit insurance Manage & mitigate risk through regular communication with customers & sales managers. Ensure payment applications & invoices are submitted timely and accurately with supporting documentation to customers Communicate with internal stakeholders regarding approval to dispatch products Query management and investigation up to point of resolution. Final account reconciliation and retention management. Ensure customer master data is maintained and correct. Set team objections and conduct regular performance reviews and 1-1s About You Analytical with strong attention to detail Experience in credit control, industry experience would be advantageous Excellent organisational skills and time management Ability to work independently or as part of a team Ability to clearly communicate in a professional manner Excellent interpersonal skills and be able to deal effectively with both colleagues and suppliers A lasting commitment to 'doing the job right’ About The Company Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!