Overview
We're recruiting on behalf of a leading heating and hot water solutions provider, looking for an experienced Technical Helpdesk Engineer to join their support team. This role is ideal for someone with a background in heating, plumbing, or boiler systems who thrives in a problem-solving and customer-facing environment.
Responsibilities
* Provide remote technical support via phone and email to customers, installers, and field engineers.
* Troubleshoot issues with domestic boilers and hot water products – pre- and post-sales.
* Process warranty claims and engineer dispatches using internal systems.
* Manage product registrations, customer documentation, and maintain data accuracy in line with sustainability policies.
* Resolve technical complaints and warranty-related enquiries.
* Support promotional activities and ensure accurate CRM/system data.
* Participate in Saturday support rota and attend occasional training or events.
What We\'re Looking For
* Strong technical knowledge in boilers or heating systems – ideally 5+ years\' experience.
* Background in technical support or field service within the plumbing/heating sector.
* ACS Gas (CCN1, CENWAT) preferred; oil qualifications and heat pump/F-Gas certs a bonus.
* Excellent communication, fault-finding, and customer service skills.
* Confident using IT systems and CRM tools.
* Team player with a proactive, customer-first mindset.
This is a great opportunity for someone hands-on in the heating industry looking to transition into a desk-based technical role with ongoing training and support.
To apply, submit your CV outlining your experience as a Technical Support Desk Engineer, and include a covering letter to enhance your application.
#J-18808-Ljbffr