A leading service provider in the UK is seeking a dynamic Account Director to spearhead client management within the Department for Work & Pensions. This role requires solid experience in client services with an emphasis on delivering change and enhancing performance. Responsibilities include driving client satisfaction, managing financial forecasting, and ensuring adherence to contractual commitments. The ideal candidate should possess excellent interpersonal skills and a proven track record in improving client relationships, backed by a strong understanding of the metrics and processes within the contact centre environment.
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