Temporary Assignment (3 Months)
This is an initial 3-month temporary assignment, with the possibility of transitioning into a permanent position for the right candidate based on performance and business needs.
Role Overview:
The Sales & Operations Co-ordinator is a central role within the division, responsible for ensuring exceptional administrative support, efficient coordination of operations and outstanding service to customers. This position combines responsibilities across office administration, project support and key account coordination to maintain smooth operations and deliver high-quality outcomes.
The role supports both internal teams and external stakeholders, serving as a vital link between engineering, management and customers.
Key Responsibilities of Role:
Customer Relationship Management
Act as the primary point of contact for key customers, ensuring strong relationships and consistent communication.
Understand and respond to customer needs, preferences and objectives with tailored support and solutions.
Advocate for key customers within the organisation and ensure their requirements are prioritised and addressed promptly.
Sales and Account Co-ordination
* Manage end-to-end processes for confirmed jobs including winning quotes, customer requirement management, ordering and raising purchase orders for job-related parts and assisting with booking and scheduling jobs.
* Collaborate with internal team members and engineers to ensure seamless execution of customer requests and projects.
* Monitor account activities and track performance metrics to identify opportunities for improvement.
* Support the technical sales team with quoting when required.
Administrative Support
* Handle daily office admin tasks such as correspondence, phone calls, emails and enquiries.
Documentation and Record Keeping
* Maintain and update records accurately and in a timely manner.
* Ensure consistency and accuracy across all documentation processes.
* Support preparation of paperwork for internal and customer use.
Project Support
* Assist with planning, tracking and executing special projects as assigned by management.
* Ensure timelines are met and key milestones are achieved.
Customer Service
* Provide high-quality support to customers and the team.
* Resolve enquiries and concerns with professionalism and efficiency.
Day to Day Tasks:
* Manage job processes for confirmed customer work.
* Maintain and update engineer planner and relevant systems.
* Liaise with customers and suppliers for part orders and job scheduling.
* Assist with preparation and management of quotes and PO processes.
* General administrative duties across the team.
Person Specification:
* Minimum 2 years of experience in sales administration, operations coordination or account management.
* Experience in a customer-focussed role, preferably within account management, customer service or project coordination.
* Proven ability to manage customer relationships and co-ordinate internal workflows.
* Competent with Microsoft Office Suite – including Excel
* Strong communication and interpersonal skills.
* Excellent organisational and multitasking abilities.
* Proficiency in office systems and customer/account management software.
* High attention to detail and accuracy.
* Proactive problem solver with the ability to anticipate needs.
* Collaborative team player with a customer-first attitude.
* Relevant qualifications in business administration or related field are advantageous.
* Experience with order processing, invoicing and managing customer requirements.
* Experience working with engineering or technical teams in a project support capacity (desirable).
* Previous experience in a role where cross-functional team collaboration is key.
* Excellent verbal and written communication skills.
* Ability to manage time efficiently, meeting deadlines and managing competing priorities.
* Able to manage client expectations and resolve issues calmly, even in high-pressure situations.
Benefits
* Salary up to £30,000/annum, depending on experience
* Discretionary bonus scheme, with payments linked to the achievement of team-based targets
* 40 hours per week, working Monday to Friday, 8am-5pm with a 60 minutes unpaid lunch
* 33 days annual holiday including statutory bank holidays
* Contributory pension
* Life Assurance
* Healthcare Cashback Plan
* Company mental and financial wellbeing support package including OnDemand GP and EAP
* Discounts, Cycle2Work Scheme and Electric Vehicle Scheme
RS Industrial Services
We are the leading experts who are passionate about our people who always "go one step further". We deliver outstanding service through our one stop shop services.
With over 20 years' experience, we inspect, service, maintain and repair overhead cranes and lifting equipment. In addition, we have large Trade Counters across the region providing a diverse range of products across all industries. Our dedicated in-house Training Centre provides on-site and off-site training to help our customers stay compliant.
Our people deliver outstanding service and are proud to provide a genuine one stop shop.
Job Types: Full-time, Temp to perm
Pay: Up to £30,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
* Store discount
Application question(s):
* Do you understand that this role is for an initial 3-month temporary assignment, with the possibility of transitioning into a permanent position for the right candidate based on performance and business needs?
Experience:
* sales administration or operations coordination: 2 years (required)
Work Location: In person