IT Support Engineer (2nd/3rd Line)
Location: Peterborough
Salary: £28,000 - £45,000 per annum (experience and skillset dependent)
Job Type: Full-time, Permanent
About the Role
Interaction Recruitment is pleased to be working with a well-established and growing IT consultancy to recruit an experienced IT Support Engineer. This is an exciting opportunity to join a thriving organisation during a period of sustained growth, supporting a diverse client base of small to medium-sized businesses.
Our client delivers tailored IT solutions and fully managed support services, acting as a trusted technology partner to their customers. The successful candidate will play a key role in maintaining and supporting client IT infrastructure while contributing to ongoing projects.
Key Responsibilities
* Provide technical support across customer networks, servers, email systems, databases, and security environments
* Handle IT support queries both on-site and remotely
* Log and manage incidents through a helpdesk system, ensuring timely resolution
* Work on support tickets through to completion, maintaining high service standards
* Assist with the delivery of new customer projects and system implementations
* Communicate effectively with end users, providing clear updates and managing expectations
* Prioritise workload to meet SLAs and business needs
Technical Environment
* Windows Server (2012/2016/2019)
* Microsoft 365 / Office 365
* Hyper‑V and VMware
About You
* Proven experience in a 2nd or 3rd Line IT Support / Infrastructure role
* Strong knowledge of Windows Server environments and virtualisation technologies
* Experience supporting Microsoft 365 environments
* Ability to troubleshoot complex technical issues independently
* Excellent communication and customer service skills
* Experience within a managed services or outsourced IT environment is highly desirable
Benefits
* Competitive salary package
* Additional annual leave
* Company events
* Company pension scheme
* On‑site parking
* Sick pay
Apply
If you are a motivated IT professional looking to take the next step in your career within a dynamic and supportive environment, we would love to hear from you.
Apply today with your CV, or contact (url removed), to be considered.
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