Job Title: IT Helpdesk Technician (1st Line Support) - Hybrid / Harrogate
Location: Harrogate (3 days office / 2 days home)
Salary: Up to c.£30,000 DOE + Generous Weekend and Bank Holiday On‑Call Allowance
Why Apply?
This is an exciting opportunity for an experienced IT Helpdesk Technician to work in a modern, technology‑driven environment, supporting a leading private sector organisation during a transformative migration to Microsoft Azure. You'll be part of a forward‑thinking team where your input will be valued, your ideas will be heard, and your work will directly influence how technology supports services nationwide.
IT Helpdesk Technician Responsibilities
* Deliver 1st line IT support both remotely and on‑site
* Manage and resolve incidents via the IT Service Management platform
* Configure, deploy, and maintain laptops, desktops, and corporate devices
* Support Microsoft 365 suite including Teams, SharePoint, and Exchange
* Manage Active Directory and Microsoft Entra ID (formerly Azure AD)
* Oversee device management and security through Microsoft Intune
* Provide VoIP support (3CX) and assist with basic networking issues (DHCP, DNS, VPN)
* Support Apple devices, including iPads, MacBooks, and macOS
* Contribute to hybrid cloud migration projects and internal IT initiatives
* Participate in the weekend on‑call support rota (with allowance)
IT Helpdesk Technician Requirements
Essential:
* Previous experience in a 1st Line IT Support / Helpdesk role
* Strong knowledge of Windows 10/11 and Microsoft 365
* Understanding of Active Directory and Microsoft Entra ID
* Familiarity with Microsoft Intune for device management and security
* VoIP (3CX) and basic networking knowledge (DHCP, DNS, VPNs)
* Ability to support Apple technology confidently
* Full UK driving licence and own transport
* Based in or near Harrogate
Desirable:
* Windows Server administration
* RMM tool experience (e.g., Datto, Zendesk, Freshdesk)
* Knowledge of patch management, scripting, and automation
* Experience with Microsoft CRM, SQL, or .NET
* Previous work in healthcare or regulated industries
What's in it for me?
* Hybrid working - 3 days office / 2 days home
* Exposure to app development, 2nd line support, and modern cloud platforms
* iPad and laptop provided
* Death in Service scheme
* Generous weekend on‑call allowance
* Mileage reimbursement for travel to sites nationwide
* Opportunity to be part of a high‑profile Azure migration project
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.