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Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
This is a fantastic opportunity for a candidate with an excellent technical knowledge of pensions in particular Bulk Purchase Annuity to join an EQ team based in Crawley. You will be working with clients as part of the administration team on a day-to-day basis to provide specialist expert guidance on complex cases
Business Function:
EQ is a leading UK Business Process Outsourcer, specialising in providing complex administration and payments solutions underpinned by world class proprietary technology platforms. EQ has over 2,000 clients spanning the private and public sector including 70% of the FTSE 100. EQ process £90 billion in payments every year, handle 88 million documents, 2.6 million enquiries, and pay 20% of pensioners in the UK. Our services benefit 30 million people in the UK and 180 countries around the world. Over a third of the UK population has dealt with the EQ at some point during their lives. EQ is a company that has been built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do.
Our Operations teams must deliver a service to our clients that is in line with strict client contractual and regulatory requirements, as well as protecting the commercial interests of EQ. Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base.
Core Duties/Responsibilities
The successful candidate will be responsible for the following:
* Acting as a focal point for all the technical queries
* Compliance with scheme rules, industry regulations and pensions legislation
* Provide expert advice and guidance
* Assessment of complex technical pensions issues and provide specialist expertise to team members.
* Contributes to the design and development of new approaches and solutions in line with business and/or client needs.
* Establishes processes for managing and administering sufficient quality controls within the Administration team
* Application of established processes to ensure quality of calculations and external communications is protected.
* Responsibility for production of technically sound processes and procedures.
* Transfer skills to other team members.
* Build relationships with customers.
* Provides expert guidance and coaching to team members.
* Collates and analyses data to produce solutions.
* Support the translation of quality objectives to team member
* Service improvement and efficiency identification.
* Quality checking of work carried out by the team.
* Ad-hoc activities as determined by Operational Manager.
Skills, Knowledge & Experience
The successful candidate will demonstrate the following experience skills and behaviours:
Core Competencies
* Excellent written and communication skills.
* Full understanding of scheme rules, industry regulations and pension legislation.
* Translation of scheme rules, industry regulations and pension legislation.
* Ability to develop strong working relationships.
* Thorough, consistent and effective approach to quality of pension related projects and bulk tasks.
* Implementation and ongoing compliance with quality requirements
* Delivery of solutions which can flexibly accommodate changing business and technical requirements.
* Provide recommendations and manage implementation of agreed solutions with quality monitoring controls.
What We Offer
* Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
* All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
* Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
* Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
* Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
* Time Off – Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
* Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
* Learning & Development– Investment in LinkedIn Learning for all colleagues.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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