We are looking for a Customer Care Co-ordinator to join a global leader in Manufacturing and Engineering. Based in Bolton, this well-established company specialises in Manufacturing, offering both standard and bespoke solutions to a diverse client base. The Customer Care Co-ordinator will act as a vital link between the business and its customers, ensuring exceptional service within a Manufacturing environment. You will play a key role in supporting the implementation of a new ERP system, improving internal processes, and building strong relationships with both internal teams and external clients. This is an excellent opportunity for someone looking to develop their career within a supportive and forward-thinking company. Hours: 38 per week – Monday to Thursday 7:30 am to 4:00 pm and Friday 7:30 am to 12:50 pm. Salary: £30,000 – £35,000 dependent on experience. Key Responsibilities of the Customer Care Co-ordinator: * Respond promptly and professionally to customer enquiries via phone, email, and online platforms. * Process orders, returns, and exchanges accurately using ERP and CRM systems. * Champion the effective use of the CRM system to support customer experience and internal reporting. * Liaise with Production, Planning, and Quality teams to ensure accurate and timely deliveries. * Communicate proactively with customers regarding order updates, delays, or resolutions. * Manage customer complaints with a focus on identifying root causes and driving solutions. * Provide administrative support to the Sales team, including quotations and customer account tasks. * Maintain clear and accurate customer records, including communication logs and feedback. * Support continuous improvement projects within the customer care function. Customer Care Co-Ordinator Key Skills, Experience and Qualifications: * Previous experience in a Customer Service or Sales Support, ideally within the Manufacturing, Engineering, or Industrial sectors. * Strong communication and interpersonal skills with a customer-first approach. * Detail oriented and organised, able to manage multiple priorities effectively. * Confident using Microsoft Office and ERP/CRM platforms such as SAP, Oracle, or Salesforce. * A proactive problem-solver who is adaptable and works well under pressure. * Team-oriented with a flexible attitude and willingness to learn. * GCSEs or A-Levels (or equivalent) required. * Additional certifications or relevant qualifications would be an advantage. * Language skills are desirable but not essential. Benefits: * Generous holiday allowance including 25 days plus statutory bank holidays. * Pension scheme to help you plan for the future. * Health and wellbeing support through an employer funded cash plan and access to confidential counselling services. * Convenient on site parking available to all employees. * Opportunity to join the Cycle to Work initiative. * Thorough onboarding process with full training provided. * A workplace culture that promotes growth, collaboration, and inclusivity. * Career development opportunities with a strong focus on internal progression. This Customer Care Co-ordinator vacancy is being advertised by S&D Trade Recruitment, who are operating as an employment business