Salary: £65,000 - 65,000 per year Requirements: Degree or equivalent in a technical ICT based discipline Extensive relevant experience in development; application, integration and/or data development Experience working in a complex environment with senior business/IT leadership and end users Experience leading technical and expert staff, directly and through professional and matrix structures Strong analytic, visualisation and communication skills Understanding and experience of AGILE software development and ITIL support & service frameworks Experience operating architecture modelling tools (TOGAF, Zachmann, etc.) Ability to understand, analyze and create analysis models in various common modelling approaches and languages (e.g. BPM, UML, ERDs) Extensive solutions architecture experience on the delivery end Experience managing solutions end-to-end Broad and deep knowledge and skills across complex heterogeneous systems and environments Responsibility for remaining technically competent in emerging technologies Essential Welsh Language level: Level A1 - Entry level Responsibilities: Lead and be accountable for the implementation of solution designs and CRM services across NRW infrastructure Direct, oversee, and coordinate CRM implementation and transformation work packages Act as a technical advisor authority for major incident management and mentoring Direct the technical and architectural work of the ICT Specialist Contribute to DDaT Strategy, ensuring compatibility with NRW digital strategy Create and maintain the NRW Technical Target Operating Model (TOM) and related product roadmaps Remain technically competent in rapidly emerging technologies Oversee/assure the technical implementation from initial solution concept and design through delivery Liaise closely with stakeholders to ensure the quality of solutions across all system lifecycle stages Provide enterprise and solution architecture guidance across various business initiatives and projects Develop and maintain supporting documentation within the Architecture Content Framework Engage in strategic discussions including technology development aligned with the TOM and associated roadmap Undertake health and safety duties appropriate to the role Commit to Natural Resources Wales Equal Opportunities and Diversity Policy Participate in incident response activities Perform any other reasonable duties requested commensurate with the grade of the role Technologies: Architect CRM ICT Support ITIL Matrix TOGAF UML Office 365 Cloud Security More: We are Natural Resources Wales, seeking an experienced Principal Solution Design Architect for Dynamics 365 / CRM. This pivotal role will allow you to shape how technology enhances our environment in Wales. As part of our Digital, Data and Technology function, you will find a supportive environment that promotes flexible working and a commitment to professional development. Youll collaborate with a small, highly skilled architecture team and work closely with senior leaders, service owners, and delivery teams. Our offices are strategically located in Bangor and Cardiff, and we are dedicated to fostering a diverse workforce. last updated 11 week of 2026