About The Role
Our supply chain is a huge part of what keeps AO delivering amazing experiences for our customers, and you’ll be right at the heart of it. As our Supply Chain Analyst, you’ll own the day‑to‑day performance of Relex and keep our supply chain tools running smoothly, accurately, and efficiently.
You’ll turn data into insights, spot risks and opportunities, and support teams across Planning, Buying, Logistics, Finance, and IT. If you love system ownership, problem‑solving, and helping people get the best out of the tools they use, this role is for you.
Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we’re together!
Here's What You Can Expect To Be Doing
1. Analyse supply chain data to find trends, risks, and opportunities.
2. Create clear, meaningful dashboards and reports for internal and external stakeholders.
3. Track supplier and logistics performance and escalate issues when needed.
4. Support continuous improvement projects with solid, data‑led insight.
5. Work closely with teams across Planning, Buying, Logistics, and Finance to support decision‑making.
6. Keep our supply chain tools accurate, stable, and effective.
7. Own the performance, configuration, and accuracy of Relex.
8. Troubleshoot system issues and partner with IT and ops teams to get quick fixes in place.
9. Deliver system enhancements, updates, and configuration changes that improve user experience.
10. Support colleagues across the business with guidance, training, and clear communication.
11. Make sure our platforms evolve with business needs and continue to drive efficiency and availability
A Few Things About You
12. Hands‑on experience with supply chain systems or planning platforms (Relex is essential).
13. Strong analytical skills, using Excel, Power BI and SQL.
14. Strong experience turning complex supply chain data into clear, meaningful insight.
15. Confident in diagnosing system issues and collaborating with IT and ops teams to resolve them.
16. Can work collaboratively across different teams and able to explain technical detail to non‑technical users.
A Bit About Us
We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.
We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.
Our Benefits
Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.
17. Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
18. Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
19. Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
20. Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
21. Discounts; exclusive discounts across our product range.
22. Family leave; Enhanced Maternity, Paternity and Adoption leave.
23. Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
24. On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!
To see all our benefits and perks, visit our AO Benefits page.