Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1 st Line Support Engineer to join their growing helpdesk team. Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer has a technical issue. Youll use your inquisitive and technical capabilities to question, troubleshoot and diagnose or escalate their issues, whilst always providing superb customer service. Responsibilities include: * Supporting customers via telephone and email to troubleshoot and perform initial diagnosis of issues. * Prioritise incidents based on customer impact and urgency * Document recurring issues and share with the team * Monitor system performance metrics * Maintain communication with the customer, escalation routes and wider team on any issues. * Support and uphold the companys Information Security Management System in line with ISO regulations. To be successful in this role, you will need: 1. Previous commercial experience in a technical support role, ideally within an MSP
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