Job Description
Job purpose
The Regional Account Manager is a field-based role responsible for managing customer accounts in the South East region including kitchen studios, showrooms, large scale fitters and contractors. This position will be responsible for developing and maintaining relationships with key decision-makers, identifying new business opportunities, and consistently meeting sales targets. Alongside this, the Regional Account Manager will also create and implement sales strategies for their region, conduct market research and prepare sales reports.
Key responsibilities
* Create regional sales plans that align with the business objectives
* Achieve monthly and quarterly KPIs and report on success
* Growing sales from new business by identifying and attracting prospective customers
* Growing sales from existing customer base by building strong relationships that foster customer loyalty and growth in share of wallet
* Input data into the company CRM system ensuring this is maintained and updated regularly
* Support with market and sales research by keeping customer accounts up to date, building out opportunities pipelines and reporting on market trends
* Work closely with the Customer Services and Marketing teams to resolve customer issues/challenges and also ensure events and campaigns are followed up with in a timely approach
* Participate in industry conferences and trade shows as required
Key skills and attributes
* Proven experience as a Regional Account Manager
* Strong communication and negotiation skills
* Strong commercial acumen
* Experience with using a CRM system
* A self-starter with ability to work autonomously and also integrate as part of a remote team
Key Benefits
* Competitive salary - £38k basic + up to 50% Bonus
* 25 Days holidays plus 8 Bank Holidays, increasing up to 30 with each year of service
* Celebration Day – a day off per year to celebrate an occasion important to you
* Company pension scheme
* Generous staff and friends & family discount scheme
* Medicash health plan
* Employee Assistance Program
Our background
With our headquarters in Gloucester, Direct Online Services is a dynamic and progressive eCommerce-led omnichannel retailer of kitchen products. Founded in 2009, we have enjoyed consistent levels of profitable growth since inception, primarily through our flagship brand Worktop Express, the UK’s #1 online worktop retailer selling over 220,000 worktops per year to our B2C consumer base.
The business joined the €1bn+ global materials division of Broadview Holding in 2020 (alongside Formica, Westag, Trespa, Arpa and Homapal), and are now looking to invest towards the future. We have significant plans to accelerate our growth over the coming years, in exciting and new product categories, both within Direct Online Services and also in collaboration with our Group colleagues.
Job Types: Full-time, Permanent
Salary: £38,000.00 per year plus upto 50% bonus
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Company pension
* Employee discount
* Health & wellbeing programme
* On-site parking
* Referral programme
* Sick pay
* Work from home
Supplemental pay types:
* Bonus scheme
Work Location: On the road
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