About the role:
Your Coop Utilities are looking for a Customer Service Colleague to join our society.
At Your Coop Utilities, you will be part of business that puts people at the heart of everything they do and someone who shares our values & principles. Here in Utilities we like to engage with our people, encourage them to be part of improving things not only for our members but for themselves.
What makes us different?
We want our people to be themselves when speaking to our members/customers, bring out their character and deliver a first class service with every interaction.
The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office, and Utilities, meaning you aren’t just joining us in Utilities but joining the wider society and cooperative movement.
We’re proud to be owned by our members, and we’d love to be owned by you.
As a Customer Service Advisor, you will:
•Deal with customer queries via inbound calls & emails taking a member first approach, ownership and resolution of whatever the query may be.
•Manager customer call backs whereby a first-time resolution couldn’t be provided.
•Maintain up-to-date & accurate customer information.
•Be able to adapt your approach based on customer needs.
•Offer best advice through account reviews ensuring customers are on the right product for them.
•Deliver sales through service having great conversations, at the right time, with existing members and customers.
•Promoting the benefits of being a member along with looking to convert any non-members to become members.
•Identify customer experience improvements & escalate appropriately.
Who are we looking for?
To be a successful candidate for this role you will need:
•6 months contact centre experience – desirable.
•The ability to hold a great conversation with our members.
•A can-do attitude along with a solution focussed mindset.
•Flexibility to support across the customer service team.
•Excellent communication skills - both written and verbally.
•A desire to learn new things and to be able to retain lots of information.
•GCSE Grade A-C English & Maths
What can we offer you?
Joining a multi-sector business means you would get benefits from a range of different areas:
Opportunities to work across all our trading groups – food retail, childcare & travel.
Rewards from a range of business groups including food store discounts, childcare discounts, travel holiday, EV cars, cycle to work scheme discounts and more!
3 volunteering days per year to help a community cause of your choice
Annual share of profits
Competitive salary
Competitive pension contribution
Free onsite parking – (Chipping Norton only)